FAQs

What is the minimum order amount?

Our minimum order is $30 (excluding delivery). This applies to both pick-up and delivery orders.

When do I need to order by to receive my delivery on a specific day?

Our cut-off time for next-day delivery is 2pm. E.g. order by 2pm Monday for delivery on Tuesday, provided we deliver to your area that day. See the days we deliver to your area here: https://charliesfruitmarket.com.au/delivery-areas/

What is your delivery charge?

Our delivery charges are worked out depending on the distance you are located from our shop. The fee structure is as follows:

  • Within 15km – $15 for orders under $50, $8 for orders $50-$100, Free for orders over $100
  • Between 15-20km – $25 flat fee

We no longer deliver outside of 20km from our shop. We do however offer a Click & Collect option to all customers.

Do I need to be home to accept the order?

No, you don’t! The box will be left in a safe location outside your house. If there is a specific place you would like us to leave it, simply let us know the best place in the delivery instructions.

The exception to this is gated communities or secured apartments. If we are unable to gain access to leave the box at your door or in an apartment mail room/lobby, we will not be able to leave the order for you. If you’re not going to be home but you’re able to give remote access, please ensure this is noted in your delivery instructions so our driver can call you when they’re delivering.

If you have purchased milk or other refrigerated products, we suggest leaving an esky out where the driver is able to access.

What payment methods do you take?

We only accept credit/debit card payments online. All orders must be paid for prior to the order being packed/delivered.

Do you accept cash on delivery?

No we don’t. Payment must be completed via the website before an order is packed/delivered.

Do you deliver to my suburb?

Maybe! You can search your suburb on this page: https://charliesfruitmarket.com.au/delivery-areas

If you do not see your suburb on that list, or your suburb states “We do not deliver to this area”, we do not currently deliver there. We have just a small delivery company so we’re limited in the distance we can travel.

If you’d like to see your suburb on our delivery area in future, please contact us through the Contact form (https://charliesfruitmarket.com.au/contact-us/). The more requests we get for a suburb, the more likely we will be to add it to our area.

If we don’t currently service your suburb, please do not select a suburb close to you and write your actual suburb in the description or address line in order to get the order through. We will be unable to deliver your order and you will be refunded instead.

The website is only giving me the option for “Pick up in-store”, how do I get delivery?

If you don’t currently have a user account or are not logged in, the website doesn’t yet know where you are located so it will display “Pick up in-store” by default.

If you’re in the “Basket” page, there should be a button that says “Proceed to Checkout”. Click this button and the Checkout page will have sections to fill out your delivery address, after which it will allow you to change to delivery (provided we deliver to your suburb).

I received my order and I’m not happy with the quality of some items, what do I do?

We’re sorry to hear that! Get in touch within 24 hours after receiving the order by calling or texting 0490 217 515, emailing admin@charliesfruitmarket.com.au or by putting an enquiry through the Contact Us form so that we can follow up for you.

We do require photos of all faulty items in the order to do a full follow up.

Refer to our refund policy for more information: https://charliesfruitmarket.com.au/refund-policy/

I was happy with the items when I received them, but some have gone bad quicker than expected, what happened?

Charlies Fruit Market offers a 7-day freshness guarantee on items if stored correctly (excluding “Ugly” or “Budget” items).

Check out our storage tips here: https://charliesfruitmarket.com.au/how-to-store-fruit-veg/

If you have stored the item correctly and they still went bad faster than expected, please don’t hesitate to get in touch ASAP by calling or texting 0490 217 515, emailing admin@charliesfruitmarket.com.au or by putting an enquiry through the Contact Us form so that we can follow up for you.

Refer to our refund policy here: https://charliesfruitmarket.com.au/refund-policy/

We do require photos of all faulty items in the order to do a full follow up.